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Our refund and returns policy lasts 30 days. If 30 days have passed since your purcha­se, we can’t offer you a full refund or exch­an­ge.

To be eli­gi­ble for a return, your item must be unused and in the same con­di­ti­on that you recei­ved it. It must also be in the ori­gi­nal pack­a­ging.

Several types of goods are exempt from being retur­ned. Peri­s­ha­ble goods such as food, flowers, news­pa­pers or maga­zi­nes cannot be retur­ned. We also do not accept pro­ducts that are inti­ma­te or sani­ta­ry goods, hazar­dous mate­ri­als, or flamma­ble liquids or gases.

Addi­tio­nal non-returnable items:

  • Gift cards
  • Down­loa­da­ble soft­ware pro­ducts
  • Some health and per­so­nal care items

To com­ple­te your return, we require a receipt or proof of purcha­se.

Please do not send your purcha­se back to the manu­fac­tu­rer.

There are certain situa­tions where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, soft­ware, video game, cas­set­te tape, or vinyl record that has been opened.
  • Any item not in its ori­gi­nal con­di­ti­on, is damaged or missing parts for reasons not due to our error.
  • Any item that is retur­ned more than 30 days after deli­very


Once your return is recei­ved and inspec­ted, we will send you an email to notify you that we have recei­ved your retur­ned item. We will also notify you of the appr­oval or rejec­tion of your refund.

If you are appro­ved, then your refund will be pro­ces­sed, and a credit will auto­ma­ti­cal­ly be applied to your credit card or ori­gi­nal method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t recei­ved a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is offi­ci­al­ly posted.

Next contact your bank. There is often some pro­ces­sing time before a refund is posted.

If you’ve done all of this and you still have not recei­ved your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refun­ded. Sale items cannot be refun­ded.


We only replace items if they are defec­ti­ve or damaged. If you need to exch­an­ge it for the same item, send us an email at {email address} and send your item to: {phy­si­cal address}.


If the item was marked as a gift when purcha­sed and shipped direct­ly to you, you’ll receive a gift credit for the value of your return. Once the retur­ned item is recei­ved, a gift cer­ti­fi­ca­te will be mailed to you.

If the item wasn’t marked as a gift when purcha­sed, or the gift giver had the order shipped to them­sel­ves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {phy­si­cal address}.

You will be respon­si­ble for paying for your own ship­ping costs for retur­ning your item. Ship­ping costs are non-refundable. If you receive a refund, the cost of return ship­ping will be deduc­ted from your refund.

Depen­ding on where you live, the time it may take for your exch­an­ged product to reach you may vary.

If you are retur­ning more expen­si­ve items, you may con­sider using a trackable ship­ping service or purcha­sing ship­ping insu­rance. We don’t gua­ran­tee that we will receive your retur­ned item.

Need help?

Contact us at {email} for ques­ti­ons related to refunds and returns.